This Privacy Notice (“Privacy Notice“) states how Riopel Consultant Inc. (“Riopel” or “we“) uses and protects any data you provide to us when using this Website.

For information on how personal data is processed by Riopel when you use its services, please consult the Privacy Statement on personal data related to services.

If your legal entity has an agreement with Riopel for the provision of services (“Customer“), this Privacy Notice is incorporated by reference into your Service Agreement with Riopel and your use of the Services under the Service Agreement is subject to the Privacy Notice. Unless otherwise defined in the Privacy Notice, all terms used will have the meanings set out in the Service Agreement.

Riopel is committed to protecting your personal data. Should it happen that we ask you to provide us with personal data by which you may be identified using this website, we assure you that this data will only be used in accordance with this Privacy Notice.

Riopel may from time to time amend this Privacy Notice by updating this page. Please check this page from regularly to make sure these changes are right for you.

1. SCOPE OF THIS PRIVACY NOTICE

Except for your account information and other information we collect when you register for or authenticate with our services, this Privacy Notice does not apply to the processing of personal data as part of Riopel’s services. These activities are described in and governed by our Service Privacy Statement and our Service Agreement available here or in any other applicable agreement between you and Riopel regarding your access and use of these services.

2. PERSONAL DATA THAT YOU PROVIDE

Account Data

Clients must provide specific personal information when they sign up for our services through our website, including their name, address, telephone number, and billing information (such as credit card number) and the type of personal computer used to access the services. Personal data collected from customers during the registration process is used to manage the customer’s account (for example billing purposes). Unless otherwise provided or special circumstances, such data will not be disclosed to third parties. However, in cases where Riopel and a partner (as defined in the service agreement for partners) jointly promote the services, Riopel may provide the partner with certain personal data, such as names, addresses and usernames. Users who subscribe to services, as part of a joint promotion that will only allow us and our partner to evaluate the results of the promotion. In such cases, the partner may not use the personal data for any other purpose. Riopel may also generate aggregate and anonymous profiles from the personal data that customers will provide when they register (such as the total number, but not the customer names). As explained in more detail below, we may use this aggregate and anonymous information to sell advertisements for display on our website or other sites.

Other data

We collect personal information that you voluntarily provide to us through our website, for example, when you request a free trial or demo software or information about our products or services, when you register for a webinar, contact us or subscribe to our newsletter by email, or when you download content (such as a white paper).

3. PERSONAL DATA WE COLLECT ABOUT YOU ON OUR WEB SITE

Witnesses and other tracking technologies

We and our authorized partners may use cookies and other information gathering technologies for a variety of purposes. These technologies may provide us with personal information, information about the devices and networks you use to access our websites, and other information about your interactions with our website. For more information about our use of cookies and other tracking technologies on our website, please see the Cookies section below.

LOGGED INFORMATION

We aggregate certain information that we store in log files when you interact with our website. This information may include Internet Protocol (IP) addresses, browser type, referring page URLs or output pages, operating system, date and time stamp, information and you’re looking for, your locale and language preferences, device-related ID numbers, and system configuration information.

Occasionally, we may link personal data collected in our log files to the extent necessary to improve our website and to personalize your content. In such a case, we would process the aggregated information in accordance to this Privacy Notice.

ANALYTIC

We collect analytical information when you use our website to help us improve this site and the content related to it. We may also provide anonymous third-party analytics service providers with information about your activities on our website.

4. PERSONAL DATA COLLECTED FROM THIRD-PARTY SOURCES

We may also obtain information from third parties, including personal information, for example, when you request a free trial or demo software, when you register for a webinar or download content, when you ask to leave, or when you request information about our services or similar or related services from a third-party website.

We may combine this information with the information we collect through our website.

5. PURPOSES FOR WHICH PERSONAL DATA ARE COLLECTED

We use the information we collect about you (including personal data, as applicable) for a variety of purposes, including:

• Provide, execute, maintain, approve and promote our services;
• Give permission to consult and use the services;
• Process and execute transactions and send you information, including purchase confirmations and invoices;
• Send transactional messages, including responses to your comments, questions and requests; provide customer service and support service; send technical notices, updates, security alerts, support messages and administrative messages;
• Send promotional communications by email or telephone, including information about products and services, news, surveys, newsletters, offers, including special offers, promotions, contests, events and more. information that may be of interest to you
• Customize the website according to your interests;
• Monitor and analyze trends, usage and activities within the website and services provided as well as for marketing or advertising purposes;
• Investigate and prevent fraudulent transactions, unauthorized access to services and other illegal activities;
• Customize the website and services, including providing news or advertisements that match your interests and preferences; and
• For other purposes for which we obtain your consent.

7. WITNESSES AND OTHER TRACKING TECHNOLOGIES

When you visit our website, we use cookies to store or retrieve information from your browser. A cookie is a small piece of information (text file) that a website, when you use it, asks your browser to store on your device to remember information about you, such as your preferences for language or your login credentials. We put in place these witnesses, called first-party witnesses. We also use third-party cookies, which are cookies from a domain other than the domain of the website you are viewing, for advertising and marketing purposes.
Specifically, we use cookies and other tracking technologies for the following purposes:

• Help with navigation on our website, optimize your web browsing and personalize the content and advertisements that are offered to you;
• Help open an account, subscribe to services, sign up for events, log in and allow you to submit your comments;
• Analyze your use of our website and improve the content of it;
• Help in our promotional and marketing efforts (including behavioral advertising)

We use traffic tracking cookies to identify which pages have been visited. These practices helps us to analyze the traffic data on our webpage and to improve our website to fit our customers’ needs. We only use this information for statistical analysis purposes.

Cookies help us essentially to provide you with a better browsing experience, allowing us to see which pages you think are useful or not. A cookie does not allow us to have access to your computer or any personal data about you, except the ones you want to communicate to us.
Below you will find a list of the cookies we use on our website. We regularly use the cookie scanning tool on our website to maintain as accurate a list as possible. We classify the cookies in four (4) categories:

• Strictly necessary cookies
• Performance indicators
• Functional cookies
• Targeting cookies

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be disabled in our systems. They are usually activated only in response to actions on your part that are, in fact, requests for services, for example, when you specify your privacy preferences, login preferences, or form fill-outs. You can set your browser to block or warn about cookies, but parts of the site may stop working.

• Google
• Microsoft.NET
• Riopel-consultant.com
• Itriopel.com
• Godaddy.com

Performance Indicators

These cookies also allow us to count visits and traffic sources so that we can measure and improve the performance of our site. They help us know which pages are the most popular and the least popular, as well as observe how visitors are traveling on our website. All information collected by these cookies becomes global data and is therefore anonymous. If you do not allow these cookies, we will not know when you visited our site.

• Google Analytics
• Riopel-consultant.com

Functional Witnesses

These cookies provide enhanced functionality and customization, such as live video and chat. Cookies may be set up by us or by third-party vendors whose services we have added on to our pages. If you do not allow these cookies, then some or all of these features may not work well.

• Godaddy
• Google

Targeting Cookies

These cookies are set up through our site by our advertising partners. They are used to gather information about your activities on our website and other sites, to establish a profile of your interests and to present you with advertising based on your activities and interests as you navigate our website or other sites. They work by specifically identifying your browser and device. If you do not allow these cookies, you will not have access to our targeted advertising on various websites.

• Google
• Facebook
• Linkedin
• Twitter
• Youtube

Other Tracking Technologies

It’s also possible that we use invisible gifs in HTML-format emails sent to our users to locate email messages opened by our recipients. This information is used to enable us to report more accurately, improve the effectiveness of our marketing and provide better services and websites to our users.

We also use Google Analytics, a web analytics service provided by Google to better understand your use of our website. Google Analytics collects information such as how often users visit the website, what pages they visit, and what other sites they viewed before. Google uses the data collected to track and review the use of the website, to report on its activities and to transmit them to other Google services. Google may use the information collected on the website to contextualize and personalize the advertising of its own advertising network. Google’s ability to use and transmit information collected by Google Analytics about your visit to the Website is limited by the Google Analytics Terms of Service and Google’s Privacy Policy. Google offers a web opt-out option that you can view here.

8. COMMUNICATION OF YOUR PERSONAL DATA

We do not sell, distribute, or rent your personal information to third parties unless you allow us to do so or as required by law. We may transmit and disclose your personal data only in the following cases:

Vendors, consultants and other suppliers

We may disclose your personal information to the vendors, consultants, or suppliers that we hire to perform services on our behalf as part of the objectives set out above. In such cases, our vendors, consultants or suppliers may only use such personal data in accordance with our specific instructions and this Privacy Notice. These vendors, consultants and suppliers include, but are not limited to, payment processors, automated marketing providers, targeted advertising technology providers, web analytics companies, service providers, and others. product user reviews, IT service providers, chat platform providers, CRM service providers, email service providers, or others.
Legal requests
We may disclose your personal information without your permission to the extent required by law in any current or potential legal proceeding to establish, exercise or defend our rights.

9. INTERNATIONAL TRANSFERS

We may transfer the information we collect about you to countries other than the country in which we originally collected it, for data storage and processing purposes, and to operate our services. These countries may not have the same data protection laws as your country. However, when we transfer your information to other countries, we will protect that information as described in this Privacy Notice and we will take action, as necessary, to ensure that international transfers are made in accordance with applicable laws.

10. YOUR RIGHTS

You may decide to restrict the collection or use of your personal data in any of the following ways:

• When you have to fill out a form on the website, check the box where you can indicate that you do not want this data to be used by anyone for direct marketing purposes; or
• If you have previously agreed to us using your personal data for direct marketing purposes, you may change your mind at any time by updating your email preferences by unsubscribing from our newsletter.

You can ask for more details about the personal data we hold about you. If you wish to receive a copy of the personal data that we hold about you, please write to us at [email protected]

If you believe that the personal data we hold is incorrect or incomplete, please write to us or send us an e-mail as soon as possible to the address indicated above. We will immediately correct any personal data deemed incorrect.

11. REFUSAL

Marketing Communications

You may opt-out of receiving marketing communications by updating your preferences by following the unsubscribe guidelines in our marketing communications.

12. DURATION OF CONSERVATION OF PERSONAL DATA

We retain your personal information as long as necessary to fulfill the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as statutory requirements in respect of taxes or accounting, or any other legal requirement). We retain your personal data for as long as the type of data collected and the purpose for which we process it. If we no longer have a legitimate business interest in continuing to process your personal data, we will delete or anonymize it, or if it is not possible to do so (because, for example, your personal data has been stored in backup archives), then we will store your personal data in a safe manner and ensure that it ceases to be processed until it is possible to delete it.

13. HOW TO COMMUNICATE WITH RIOPEL

Please do not hesitate to contact us if you have any questions about Riopel’s commitments or practices regarding the protection of personal data. You can communicate with us by writing to [email protected] or at our postal address below:
RIOPEL CONSULTANT INC.
835, Alfred-Viau
Saint-Jerome, Quebec Canada
J7Y 4N7